Purpose of this policy
This policy explains the general payment, cancellation, and refund practices for website production and supporting website capabilities provided by ScaleBeacon. The exact price, scope, schedule, deliverables, payment terms, and project-specific cancellation terms will be stated in the proposal or service agreement provided for your project.
If a signed service agreement contains different or more specific terms, the signed service agreement controls to the extent permitted by law.
Website inquiries are not purchases
Completing the Website Inquiry Form does not create a contract, reserve production time, guarantee acceptance, or require payment. We review the submitted information first. If the project is a fit, we will provide the recommended scope, pricing, payment schedule, and service agreement before production begins.
The public website and Website Inquiry Form do not currently process project payments.
Project payments
A website project begins only after the required agreement has been signed and the initial payment identified in that agreement has been received. Additional payments may be tied to milestones, scheduled dates, completed work, final approval, launch, or ongoing services as stated in the agreement.
Clients are responsible for reviewing invoices and payment terms before paying. Late payments may pause work or move a project to a later production date when allowed by the signed agreement.
Project cancellations and refunds
Cancellation and refund eligibility depends on the project status, work already completed, production time reserved, and costs already committed. Payments covering completed work, approved milestones, reserved production time, or nonrecoverable project expenses are generally not refundable after that work or commitment has occurred.
If a cancellation occurs before production begins, any refund will be determined under the signed agreement after deducting any authorized, nonrecoverable expenses already incurred for the project. If a payment exceeds the amount earned or committed at cancellation, any refundable balance will be handled according to the signed agreement and applicable law.
Submitting a cancellation request does not automatically stop an active subscription, third-party service, domain renewal, hosting charge, or other outside account. The client remains responsible for separately managing third-party services held in the client’s name.
Third-party expenses
Domains, hosting, software subscriptions, platform fees, licenses, premium assets, transaction fees, and other third-party purchases are governed by the provider’s terms. Once purchased, activated, or committed for a project, these expenses may be nonrefundable and may be deducted from any otherwise refundable balance.
Revisions, approvals, and project changes
Revision access, approval stages, client response deadlines, pauses, and requests that change the approved scope are handled under the project’s service agreement. A request for new pages, new functionality, a different project direction, or work outside the approved scope may require updated pricing and timing.
Ongoing website management fees
Ongoing website management is a separate recurring paid service and is not included in the one-time website production fee unless the signed service agreement expressly states otherwise. A client who selects ongoing management will be charged the recurring management fee stated in the applicable service agreement or invoice. No recurring management fee is charged unless the client accepts the applicable agreement.
Before recurring billing begins, the applicable agreement will state the fee amount, billing frequency, service start date, included work, renewal or continuation terms, and cancellation process. Recurring management charges continue until the service ends under that agreement. Fees for a billing period that has already started or work that has already been completed are generally not refundable unless the agreement or applicable law requires otherwise.
How to request a cancellation or refund review
Email info@scalebeacon.ai with your name, business name, project name, the payment or invoice involved, and the reason for the request. We will review the request against the project record and signed agreement and provide the next step in writing.
Policy updates
We may update this public policy for future inquiries and projects. Changes do not replace the payment or refund terms in an already signed service agreement unless both parties agree in writing or applicable law requires otherwise.
Contact
Questions about payment, cancellation, or refund terms may be sent to info@scalebeacon.ai.
ScaleBeacon
St. Louis, Missouri